BBB reports on known important govt actions involving the business's marketplace perform. From Small business
We financed by way of Wells Fargo and I advised them we're not shelling out a dime until eventually we are wholly content.Our financing is on keep for now. We want the get the job done completed or they won't receives a commission as well as the laminate flooring is ours no cost and clear as well as the deposit we laid out, we want it returned! This was the worst conclusion we at any time designed regarding remodeling to our property. We've had lots done to our dwelling and all jobs comprehensive and carried out suitable in a very timely and Skilled way. EMPIRE is THE WORST firm out there. I can not tell you how offended and dissatisfied we've been. I could go on and on but There is not more than enough time on this planet. I'm starting to think Empire can be a fraud!
Just after receiving an H A referral call from Empire Flooring, I explained to the income man or woman to terminate this that I didn't want this man or woman coming to my home, Just after signing on with you all I had An additional provider Get in touch with me to mail somebody they proposed. I was under the being familiar with that you would be sending me an area business enterprise in ...very good standing, Not A different company like yours to send out me someone they propose. It was a simply call Heart repetitive from Empire Flooring who contacted me. I build an appointment and although even now to the cell phone with far more issues recognized These are a connect with Middle services service provider, I defined I preferred a suggestion to some a person by using a shop front (I've had a nasty experience previously that Charge me many thousand pounds) I failed to want somebody "who was planning to provide The shop for me.
The customer support agent did not seem to be far too convincing with regards to the set up going on today, and in many cases said that he couldn't say if the carpet would even be able to get mounted till a long term shipping and delivery date.
BBB stories on a firm that is from organization for one calendar year from your date the business closes its doors or ceases to carry out company. Misuse of higher Organization Bureau Name/Symbol
Created an appointment; took day off work; Empire was a no connect with - no present; needed to Get hold of them days later on to see why they're not interested in our small business; hung up on a number of situations, mistakenly?
four. You received’t need to wait around weeks for your personal new flooring-it doesn’t subject in case you selected Carpet, Hardwood, Laminate, Vinyl or Tile. A professional installation crew can normally get to operate the moment the following day for in-stock designs.
We uncovered the flooring we ended up trying to find at a neighborhood business enterprise which has a terrific track record as well as their installers, Even though contractors, all happen to be using this firm for a minimum of a decade.
Shockingly no one termed me back again. The third time I called, the lady explained, "I am sorry ma'am. I am able to provide you with $50 off your order." As tempting as THAT sounded... I would by no means enter into a deal with these clowns!
Late summer season of 2006 I named empire carpet. Sure as promised inside their commercials a salesman arrived to my property and he proposed his optimum top quality carpet. I liked the appear so I agreed. The carpet was set up in my basement the next day for almost a few thousand dollars. About per month later I recognized small loops coming out everywhere in the carpet. After about four months it had gotten so terrible that we made a decision to phone empire to check out what they can do. Their installers came back and reported that they could just Minimize off the loops which would just reappear before long just after but there was nothing they may do to mend it. Soon after contacting them quite a few times an inspector was sent to my home two or three months later on. He observed the loops coming apart all around the carpet, he examined my vacuum cleaner and found no issues with the vacuum he then took plenty of pictures and left.
Prevent pursuing Joe S. 11/three/2017 Firstly Now we have close friends who applied Empire Today and are quite content. Empire Today sent me an electronic mail requesting me to engage in a satisfaction survey on why click here I canceled the contract with Empire Today. Having said that, ninety% on the concerns within the pleasure study were being targeted on the salesman who arrived to my residence and presented the samples and calculated the value. I assumed the salesman did a great work. The salesman is actually a contractor and isn't a direct staff of Empire Today.
Today we scheduled a appointment with Empire today. Not simply was he punctually but Christopher Clark was Tremendous professional about his solutions.
I did contact customer service following that happened. I requested a special set up crew with the vinyl, because the first crew was impolite and had an attitude towards us (and it wasn't our fault!
I'd a carpet human being evaluate it, and reported it truly is small conclude, and the set up Together with the seams while in the hallway are negative, and glance horrible. When you are obtaining in Tucson, the Woman salesperson is not really well-informed about carpet forms and set up, that As outlined by their own individual installer.